Home  »  What should I do if I didn’t receive an email confirmation?

What should I do if I didn’t receive an email confirmation?

There are three possible reasons why you didn’t receive it:

  • You’re not using a free Yahoo! or Gmail account. According to DFA, email accounts from Hotmail, Outlook, MSN, Live, etc. have technical incompatibilities with the online appointment system.
  • It’s probably stuck in your SPAM/JUNK folder. Check this folder if no message appears in your inbox after a few minutes or so.
  • You used the wrong/misspelled email address. In this case, your appointment will automatically be canceled. Wait for 5 days before reapplying.

If none of the above suggestions work, it’s probably caused by a technical glitch. Since DFA is still testing the e-payment system that aims to make the application and renewal process easier, some emails may get lost in the process.

Call the DFA hotline at 556-000 (DFA Aseana) to get assistance in retracing the confirmation email and have it sent to you again.

Go back to the main page: How to Get Philippine Passport: An Ultimate Guide

Copyright Notice

All materials contained on this site are protected by the Republic of the Philippines copyright law and may not be reproduced, distributed, transmitted, displayed, published, or broadcast without the prior written permission of filipiknow.net or in the case of third party materials, the owner of that content. You may not alter or remove any trademark, copyright, or other notice from copies of the content. Be warned that we have already reported and helped terminate several websites and YouTube channels for blatantly stealing our content. If you wish to use filipiknow.net content for commercial purposes, such as for content syndication, etc., please contact us at legal(at)filipiknow(dot)net

FILIPIKNOW® is a registered trademark of Edustone Web Content Publishing with Registration No. 4/2019/00504365. All content is © copyrighted.
Terms of Service & Privacy Policy About Filipiknow Facts & Figures