Did your GCash transaction go awry? Do you have any GCash-related inquiries? Do you have any concerns that need technical assistance?
You may call the GCash Hotline to help you.
If you are a non-Globe subscriber, you can still reach GCash without using the GCash Hotline by submitting a ticket to their Help Center.
Read on to find out how to reach GCash using these channels.
Related Article: How to Use GCash: A Complete Beginner’s Guide
Table of Contents
What Is the Gcash Hotline?
The GCash Customer Care Hotline is 28822. This hotline allows you to talk with a GCash customer service representative. Calling this GCash hotline is free for Globe subscribers.
When Can I Call the GCash Hotline?
You can call the GCash Hotline every day (from Monday to Sunday), anytime between 9 AM to 6 PM3.
What Is the GCash Hotline for Non-Globe Subscribers?
If you use a Smart or any non-Globe SIM card, call the GCash Hotline (02) 7739-2882 via a landline. You may also use this GCash Hotline if you are a PLDT subscriber. Rates and charges may apply.
What Is the GCash Hotline for Those Who Are Based Abroad?
As of this writing, there’s no GCash Hotline dedicated to those based abroad. However, you may submit a ticket via GCash App or your internet browser to raise your GCash-related concerns to GCash Support. Continue reading this article to learn how to submit a ticket to GCash Support.
Other Ways To Reach GCash
Aside from calling the Gcash Hotline, there are other ways to ask for support and assistance from GCash.
How to Submit a Ticket via GCash App
By submitting a ticket to GCash, your GCash-related concern will be raised to the GCash Help Center.
Here are the steps to submit a ticket via GCash App:
1. Open your GCash App
2. Log in to your account by providing your 4-digit MPIN
3. Tap the Profile Icon at the bottom right part of the Home screen
4. On the menu, select “Help”
5. Select “Submit a Ticket”
Once you select this option, you will be redirected to the Help Center.
6. Fill out the form with the necessary information
Input your email address, GCash-registered name, and mobile number.
Afterward, select the category of your concern. For example, if you have problems sending money using Gcash, select the category “Send Money.”
After selecting the category, select the specific concern you want addressed. For example, if your recipient cannot receive the money you have sent, select “The recipient did not receive the money I sent.”
Include the details of your GCash transaction in the space provided. For instance, if your recipient cannot receive the money you have sent, you may type the time, transaction code, and other details related to that transaction.
You may also send screenshots or documents as supporting evidence by clicking the Add file or drop files here button.
7. Tap the “Submit” button
You will receive a confirmation via email from GCash Help Center regarding the submission of your ticket.
Once your request has been updated, you will receive another email from the Gcash Help Center about the status of your concern. You may also reply to that email if you have any further concerns.
How To Submit a Ticket via Your Internet Browser
Here are the steps to submit a ticket using your internet browser:
1. Visit the GCash Help Center page
2. On the lower part of the page, click “Submit a new ticket”
3. Fill out the form with the necessary information
4. Click “Submit”
Once you have submitted the ticket, you will receive an email from the GCash Help Center to confirm the submission. Wait for the response of the GCash Help Center regarding the status of your concern.
Update: As of 2023, the Submit a new ticket button is no longer available. It has been replaced by a chat feature that allows you to chat with Gigi, a virtual assistant bot that can quickly answer your questions. If Gigi cannot answer your question or your issue requires further investigation, a ticket will automatically be created for you.
Frequently Asked Questions
1. Can I reach GCash Support using Messenger, Facebook, or other social media sites?
Currently, GCash has no available support channels on Messenger, Facebook, or other social media sites4. Thus, the only possible way to reach GCash is through the GCash Hotline or by submitting a ticket.
Update: As of 2023, Gigi, Globe Telecom’s virtual assistant bot/chatbot, can assist you with Globe-related concerns via Facebook Messenger. However, if you try to report GCash problems via this platform, Gigi will only redirect you to the official GCash Help Center. For this reason, we recommend going directly to the GCash Help Center, where another chatbot offers a quicker, more targeted solution to your GCash concerns.
Go back to the main article: How to Use GCash: A Complete Beginner’s Guide
References
- How can I reach GCash Support?. Retrieved 12 September 2021, from https://help.gcash.com/hc/en-us/articles/900005313066-How-can-I-reach-GCash-Support-
- GCash Customer Protect Terms and Conditions. (2020). Retrieved 12 September 2021, from https://www.gcash.com/customer-protect-terms-and-conditions/
- Your GCash FAQs, Answered!. (2020). Retrieved 12 September 2021, from https://www.gcash.com/gcashfaqseries/
- How can I reach GCash Support?. Retrieved 12 September 2021, from https://help.gcash.com/hc/en-us/articles/900005313066-How-can-I-reach-GCash-Support-
how can we open a Gcash Business/Corporate Account? How much is the Cash In and Cash Out daily and Monthly Limit?
I can’t open my account in gcash
Please i really need help for my account i been calling to 2882 hot line but no one unswer my call i Please ineed help my Account Annabel Volz my email is abel634[email protected] so please help i really need my money so please
Thank you for sharing the idea and info. Just want you to know I’m one of those experiencing pop up banner on gcash saying “ PAGE CANNOT BE LOADED. PLEASE TRY A LATER TIME”. Until now they didn’t fix the problem. How to pay the remaining balance? Very suspicious bcos the fact that you can still open the gcash but the problem is you cannot open the GLOAN AND GGIVES icon. Afters they give penalty? All the possible way I tried already including resetting, clear cache, and even updates.. STILL won’t work! Can someone explain this s* errors?
How can i retrieve my P500 sent to wrong person. One digit is wrong. Thanks
Kindly send my money to my ATM because I transferred it yesterday from gcash to my Landbank Account but it didn’t apearred
My gcash I cnt to open..I need the money there how to cash out..if not open
I had try calling Gcash customer service call in is now working. Pls reply my email
The number 2882 is never been available whenever I call. It keep in asking me to go at help.gcash.com when I need to speak with the live agent for follow up
Please can you help me retrieve my money because the last digit of gcash number is wrongly type then I try to contact the owner of that gcash but cannot be reached,we try and try but still cannot be reached we need that money badly….please help me Gcash customer service