What should I do if I didn’t receive an email confirmation?

There are three possible reasons why you didn’t receive it:

  • You’re not using a free Yahoo! or Gmail account. According to DFA, email accounts from Hotmail, Outlook, MSN, Live, etc. have technical incompatibilities with the online appointment system.
  • It’s probably stuck in your SPAM/JUNK folder. Check this folder if no message appears in your inbox after a few minutes or so.
  • You used the wrong/misspelled email address. In this case, your appointment will automatically be canceled. Wait for 5 days before reapplying.

If none of the above suggestions work, it’s probably caused by a technical glitch. Since DFA is still testing the e-payment system that aims to make the application and renewal process easier, some emails may get lost in the process.

Call the DFA hotline at 556-000 (DFA Aseana) to get assistance in retracing the confirmation email and have it sent to you again.

Go back to the main page: How to Get Philippine Passport: An Ultimate Guide