I can’t access my SSS online account. What should I do?

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Trying to log in with your correct user ID and password but still getting an “invalid user ID/password” error message?

The My.SSS portal might be undergoing an update. Try to access your account later.

If you can’t remember your password, follow these steps to reset your password:

  1. Click the “Forgot User ID / Password?” link on the My.SSS portal.
  2. Enter your CRN or SSS number (for member account) / Employer/HR Number (for employer account).
  3. Click the Submit or Send button.
  4. Check your email for a password reset link from the SSS.
  5. Click on the link to change your password.

If you can’t access your SSS-registered email anymore (which means you won’t receive the password reset link), have your online account reset. Send an email request to [email protected] or visit the nearest SSS branch.

Related: How to Apply for SSS Salary Loan Online: An Ultimate Guide

Once you’re issued a temporary password and the user ID you previously registered, use them to log in to your My.SSS account. Then change your password right away. Don’t forget to keep a copy of your new password so that you won’t have to go through the entire process again.

Go back to the main article: SSS Online Registration Guide: 4 Easy Steps