Trying to log in with your SSS user ID and password but still getting an “invalid user ID/password” error message? Are you trying to access your My.SSS account but have totally forgotten your login credentials?
You’ve come to the right place! Let this article be your guide to recovering lost or forgotten SSS user ID, password, or both.
How to Get SSS Password and User ID if Forgotten or Lost: A Step-by-Step Guide.
Time needed: 2 minutes.
Before you proceed, check first if the My.SSS portal is undergoing an update. If you can’t access it, try to do this procedure later. Otherwise, follow the steps below to reset your SSS password if you’ve lost it or can’t remember it anymore.
- Click the “Forgot User ID or Password?” link on the My.SSS portal.
You can see the link in the SSS member login page just below the captcha box.
- Enter your CRN or SSS number (for member account) / Employer/HR Number (for employer account).
The CRN or Common Reference Number can be found on your Unified Multi-Purpose ID (UMID), just above your ID photo.
Your SSS number, on the other hand, is the permanent number that you use in your regular SSS transactions. You can also obtain this number by checking the E-1 form you used when you first registered with the Social Security System.
Related: How to Recover Lost or Forgotten SSS Number
Make sure that you only enter numbers without special characters like hyphens.
Encode the captcha code provided and click the Submit or Send button.
- Check your email for a password reset link from the SSS.
If the message is not in your inbox, check if it’s in the SPAM folder.
- Create your new password.
After clicking the password reset link, you’ll be directed to a page showing your user ID as well as two boxes where you’ll input your new account password.
The new password must meet the following guidelines:
-Must be 8-20 alphanumeric characters.
-The first character must be alphabetic.
-No special characters like underscore, comma, asterisk, etc.
-Must be different from your User ID.
Once you’re done, click Submit.
If you can’t access your SSS-registered email anymore (which means you won’t receive the password reset link), have your online account reset. Send an email request to [email protected] or visit the nearest SSS branch.
Once you’re issued a temporary password and the user ID you previously registered, use them to log in to your My.SSS account. Then change your password right away. Don’t forget to keep a copy of your new password so that you won’t have to go through the entire process again.
Go back to the main article: SSS Online Registration Guide: 4 Easy Steps