Last Updated on 03/05/2021 by FilipiKnow
Transacting in an SSS office is like traversing EDSA on a rush-hour—waiting takes forever. Although the actual transaction gets done in just a few minutes, standing in long lines usually take longer than an hour.
Unless you have an endless supply of patience and a lot of time to waste, take advantage of the online services through the My.SSS portal to transact with the SSS within minutes. To access this portal, you must register your SSS account online first.
Here’s an SSS online registration guide to help make the process smooth and hassle-free for you.
Table of Contents
- What is My.SSS portal?
- Who can register at My.SSS?
- Why register for an online SSS account?
- How to Register Your SSS Account Online As a Member: 7 Steps.
- How to Register Your SSS Account Online As an Employer: 4 Steps.
- Tips and Warnings.
- 1. Access the SSS portal during off-peak periods.
- 2. Download the SSS mobile app.
- 3. Keep a copy of your user ID and password.
- 4. Change your password every 90 days.
- 5. Members and/or small employers who don’t have a personal computer, Internet access, or both can also register and access their My.SSS accounts at any SSS branch.
- 6. SSS now implements ‘no web registration, no salary loan’ policy.
- Frequently Asked Questions.
- 1. The system says my SSS number is invalid. What does it mean and what should I do?
- 2. What should I do if my online registration is unsuccessful?
- 3. I can’t access my online account. What should I do?
- 4. I already have an account. How can I start investing in SSS P.E.S.O. Fund?
- 5. How can I apply for an SSS salary loan online using the SSS Member Portal?
- 6. I forgot/lost my SSS number. How can I retrieve it?
- 7. I recently lost my job. How can I apply for SSS unemployment benefits online?
- 8. How can I update my SSS membership information (e.g., civil status, birth date, name, contact details, beneficiaries)?
What is My.SSS portal?
My.SSS enables members to access their records and perform various transactions with the SSS.
In August 2018, the SSS released an updated version called the My.SSS Beta Portal or SSS Member Portal. The new portal has nearly the same features as the old one but it has an improved mobile-friendly design, so users can access their accounts on smartphones and tablets.
Despite having a new portal, the SSS still kept the old one. Members used to have the option to use whichever they prefer. You could log in to either of the two using the same username and password.
As of 2020, however, the two SSS portals have been merged into one to avoid confusion and to streamline all SSS online activities. You can now access the new and improved My.SSS here.
The new My.SSS portal is compatible with various browsers (Google Chrome, Safari, Mozilla Firefox, Opera Mini, etc.), unlike the old portal that supports only Internet Explorer version 11.
Who can register at My.SSS?
1. SSS members.
Employee (including kasambahay), self-employed, voluntary, OFW, and non-working spouse members who meet the following requirements can create an online SSS account:
- At least one-month posted contribution
- Valid SSS number
- Valid date of coverage (the month and year when the SSS coverage started i.e., when the employer reported the employee for coverage or when the member first paid contribution as a self-employed/non-working spouse/OFW member)
2. Business employers.
Companies and non-profit organizations can get an SSS online employer account if they’re registered in the SSS as an employer-member.
3. Household employers.
Household employers who hire at least one house helper can register online if they meet the following requirements:
- Valid SSS number
- Reported for coverage either as an employed, self-employed, voluntary, non-working spouse, or OFW member
- At least one-month posted contribution
Why register for an online SSS account?
Simple: it’s for your own convenience.
Having an online account saves you a lot of time and effort when transacting with the SSS. No need to take a leave just to spend an entire day at the SSS office. No more enduring the long queues for hours on end. No more endless dialing on the phone as you try to get through the busy SSS hotline.
You can quickly transact with the SSS anytime and anywhere, as long as you have a computer or handheld device and internet access.
1. SSS online services for members.
SSS members can do the following using the new SSS online Member Portal:
- View SSS membership details (SSS number, date of coverage, coverage status, etc.)
- Check SSS contributions and employment history
- Request records such as Personal Record (Form E-1), Member Data Change Request (Form E-4), Self-Employed Data Record (RS-1), Non-Working Spouse Record (Form NW-1), and Overseas Worker Record (Form OW-1)
- Set an appointment with an SSS branch for transactions that can’t be done online (UMID card application, update membership details, etc.)
- Apply for retirement benefits
- Apply for unemployment benefits
- Change/reset password
- Generate Payment Reference Number (PRN)
- Apply for a salary loan
- View loan information and status
- Compute retirement benefit amount
- Submit maternity notification (Available only to self-employed, voluntary, OFW, and non-working spouse members. For employees, their employers must file it online.)
- Update your contact details and mailing address
- Pay SSS contributions using Moneygment
2. SSS online services for employers.
It’s easy to carry out the following tasks online if you have a My.SSS employer account:
- Check your SSS membership records, paid contributions, remitted loan repayments for your employees, and sickness and maternity reimbursement claims
- Submit your employment report form (Form R-1A), contribution-collection list (Form R-3), and loan collection list (Form ML-2)
- Submit maternity notifications for your employees
- Certify your employees’ salary loan applications
How to Register Your SSS Account Online As a Member: 7 Steps.
Time needed: 15 minutes.
Whereas the SSS online registration under the old system could be done either through the old or new portal, the same process can now be completed through the new and improved SSS website. The two portals have been merged into one to avoid confusion and to streamline all SSS online activities.
In this guide, you’ll learn how to register online via the new My.SSS portal.
- Go to the new SSS online portal.
You can access it by clicking here. There are three portals to choose from: Member, Employer, and Small Business Wage Subsidy Program.
Since you’re only a regular-paying member who doesn’t own a registered business, click ‘Member’.
- Click the registration link in the SSS Member Login page.
Assuming that you haven’t registered your SSS account online yet, find the link that says “Not yet registered in My.SSS?” below the SSS Member Login page.
Click the said link to proceed with the online registration.
- Choose one personal information you reported to SSS to proceed with the online registration.
You’ll be asked to choose from five options. Click the one familiar to you and to which you can provide the information being requested. Here’s a summary of the available options:
*Savings Account Number – This applies to SSS pensioners. Enter the bank account number (must be registered in the SSS) you’re using to receive your monthly pension. It can be a Citibank cash card, UnionBank SSS Quick Card, or UMID-ATM savings account number.
*Mobile Number – It’s the cellphone number you registered in the SSS (not necessarily your current mobile number). Find it on your E-1 form or latest Member Data Change Request form (if you’ve updated your member records).
*UMID Card – Provide either your PIN code (which you got when you activated your UMID card in the SSS Information Terminal at an SSS branch) or your mother’s maiden name (as indicated on your birth certificate).
*Employer ID – If you can contact one of your previous employers, ask the HR for the SSS employer ID number. (If you’re an employer yourself, this doesn’t refer to your own employer ID number. Check out the next section for the online employer registration steps.); Household Employer ID – If you’re a kasambahay, you may enter your boss’s employer ID number.
*Payment Reference Number – Get this info from the latest official receipt issued to you when you paid your SSS contribution as a self-employed, voluntary, non-working spouse, or OFW member; SBR/Payment Receipt Number – Provide any receipt number found on the special bank receipt or the Contributions Payment Return (Form RS-5) paid within the past six months.
- Fill out the SSS online registration form.
Provide the following information completely and correctly:
a. CRN/SS Number. The 12-digit CRN is the Common Reference Number found on your UMID card. If you don’t have this ID card yet, enter your 10-digit SSS number—found on the upper right corner of your Personal Record form (E-1)—with no space or hyphen (-).
b. Email address. Provide an active and valid email address you’ve never used to register at My.SSS. Re-enter your email address on the next field (“Confirm Email”). If the system doesn’t accept it, provide a different email address, or create a new one.
c. User ID. The user ID, along with a password, is what you’ll use to access your SSS online account. It should have 8 to 20 alphanumeric characters (a combination of alphabets and numbers), with the first character being an alphabet. Special characters are not allowed, except for underscores (_).
Re-enter your user ID on the next field to confirm it.
d. Complete name. Each field for the name is limited to only 15 characters. If your name exceeds the limit, check your UMID and enter your name as it appears on the card. If you don’t have a UMID card yet, call the SSS hotline at (02) 920-6446 to 55 or email [email protected] for assistance. As for the middle name, you can just leave it blank if you don’t have one.
e. Date of birth. Your birthdate should follow the MM/DD/YYYY format (example: 08/09/1992). Choose it from the drop-down menu instead of manually typing it.
f. Local mailing address. If a certain field is not applicable (i.e., you don’t live in a subdivision or condominium), just leave it blank. Depending on where you reside, you can tick the box corresponding to either Metro Manila or Province. If you select Metro Manila, you’ll then be asked to choose your city/municipality and barangay from the drop-down lists provided. If you select Province, you’ll be asked to choose the name of your province as well as your city/municipality and barangay from the drop-down lists provided.
No need to input your postal code, as it will be automatically generated after you’ve selected your province, city/municipality, and barangay.
g. Information reported to the SSS. Enter the required information on the next field. The information you’ll provide depends on which option you’ve chosen in Step 3 (see the previous step). In my case, I selected the third option (UMID Card). Since I don’t have the UMID CARD Pin Code, I provided the alternative information being requested instead which is my mother’s maiden name as reported in the E6 – UMID Card Application Form.
Review all details and make any necessary corrections. When you’re done, enter the captcha code in the box provided at the bottom of the page and then check the box next to “I accept the Terms of Service”.
Finally, click Submit.
- Wait for an email reply from the SSS.
Check your inbox after 30 minutes.
You should receive a message with the subject line “SSS Web Registration” from [email protected] If the message doesn’t arrive, look for it in your Spam folder.
As soon as you receive the message, activate your SSS online account using the link provided. The activation link will expire after five working days. If you activate too late, you’ll have to start over.
To activate, just click the hyperlinked word “clicking here” below your user ID (see screenshot below).
Only your user ID will be emailed to you. You’ll have to set your password on your own by clicking the activation link from the SSS (see next step).
- Create your password.
By now, you should see the Set Password page that asks you to provide a password.
Your password should meet these requirements:
-Eight to 20 characters consisting of alphabets and numbers
-Starts with an alphabet
-No special characters (asterisk, exclamation point, percent, etc.)
-Must be different from the user ID
Enter your password and type it again on the next field to confirm it.
When you’re done, click the Submit button.
- Proceed to SSS Member Login
Go to the SSS Member Portal and log in with your user ID and password.
You can now explore the various features on the portal such as your membership information and contributions.
How to Register Your SSS Account Online As an Employer: 4 Steps.
The SSS online registration procedure for employers is different from individual members. Here are the steps to create an online account if you’re an employer:
1. Fill out the registration form.
To access the SSS online registration form, click on the appropriate link below:
The fields with a red asterisk are required—don’t leave them blank. If you already have a My.SSS account as an individual member, the information you enter in your employer account registration must be similar to your member account.
Pay close attention to the following information:
- Employer ID – Enter your 10-digit employer number with no space or hyphen (-). Find it in your Employer Registration form (Form R-1), Employer Registration Plate, or SSS Certificate of Registration.
- Employer Branch Code – The last three zeros in the Employer ID field refer to your branch code. Don’t change it if you have no branch office. If you have one, input your branch code.
- Date of Coverage – It’s the month and year when you hired your first employee/s. Find it in your Form R-1 or Registration Plate. To indicate your date of coverage, choose the month, day (set the default day at 1), and year from the drop-down menu.
- Company email address – Provide a valid and active email address you’re using for business, not your personal email.
- Preferred User ID – It must have eight to 20 alphanumeric characters, starting with an alphabet. You can’t use any special character, except for underscores (_). Re-enter your user ID on the next field to confirm it.
When you’re done, double-check your information, type in the code shown on the page, and click the Submit button.
2. Activate your online account.
Check your inbox and spam folder for a message from the SSS.
Click the provided link for your My.SSS account activation. This will take you to an online form where you’ll provide your authorized signatory’s SSS number, complete name, and email address.
The employer authorized signatory is the company representative (such as an HR or admin head) who is authorized to certify and/or sign SSS documents on the employer’s behalf.
If you’re a single proprietor, you are the sole signatory (Be sure to check the Single Proprietor box), which means you should enter your own data.
If you own a corporation or cooperative with an authorized signatory, provide your signatory details.
Check the “I accept the Terms and Conditions” box and then click the Submit button.
You’ll see a notification that your registration application has been sent to the SSS for validation and that you’ll receive an email regarding the validation results.
3. Check your company email for a validation message.
Your SSS servicing branch will verify if your authorized signatory is included in your company’s Specimen Signature Card (Form L-501).
Once the SSS approves your authorized signatory, it will send you a message through email with your company user ID and a system-generated password.
4. Access your online employer account.
Enter your user ID and password in the Employer Login tab on the My.SSS portal. You can now start using your employer account to transact with the SSS online.
Tips and Warnings.
1. Access the SSS portal during off-peak periods.
Just like any government website, the SSS portal is painfully slow when many people use it at the same time. Worse, it’s inaccessible when the SSS website is under maintenance.
If the My.SSS portal takes forever to load, try using it at a less busy time, like on a late weeknight or weekend when fewer people access the site.
2. Download the SSS mobile app.
Some SSS members like the SSS mobile app because it’s user-friendly and convenient. Others experience various issues while using the app, so they use their desktop browser instead.
Still, the SSS mobile app is worth a try. It shares the same features with the new SSS Member Portal (plus extra features like salary loan application and maternity notification), so you can transact with the SSS on the go.
Once you’ve installed the app, access your account using your existing user ID and password (No need to register again if you already have an SSS online account).
If you don’t have a My.SSS account yet, you can create one on the app. Just tap on “Register” at the sidebar.
3. Keep a copy of your user ID and password.
It’s inconvenient to ask help from the SSS when you forget your user ID and/or password. Save yourself the stress by writing down your login credentials during your SSS online registration, so you have a copy to refer to when you can’t remember your login details.
Keep this copy in a secure place and never share your login details with anyone.
4. Change your password every 90 days.
The password expires after 90 days for your account’s security. Thus, you have to change your password regularly and update your copy of the login credentials as needed.
To change your password on the new SSS Member portal, follow these steps:
- Hover your mouse over the “Member Info” menu.
- Click on “Change Password.”
- Enter your current password and new password.
- Re-enter the new password to confirm it.
- Click the Change button.
5. Members and/or small employers who don’t have a personal computer, Internet access, or both can also register and access their My.SSS accounts at any SSS branch.
All SSS branches have a designated e-Center containing several web-connected PCs. You can use any of these computers to access the SSS website, register your account, and access your personal records through the My.SSS portal.
Each e-Center also has SSS member service representatives who are always ready to assist those who aren’t computer literate or anyone who needs technical assistance.
If you or someone you know don’t have any means to connect to the Internet and aren’t adept with computers, proceed to the e-Center of any SSS branch to check how many SSS contributions you’ve paid so far, apply for SSS loans/benefits, and avail of other online services.
6. SSS now implements ‘no web registration, no salary loan’ policy.
Online registration of the SSS account is now one of the requirements when applying for a salary loan. This is because starting November 11, 2019, all salary loan applications must now be filed online.
Other loan types from SSS like Calamity, Educational Assistance and Emergency will still have to be filed at SSS branches for the documentary requirements.