Last Updated on 01/21/2021 by FilipiKnow
Trying to log in with your SSS user ID and password but still getting an “invalid user ID/password” error message? Are you trying to access your My.SSS account but have totally forgotten your login credentials? Are unable to reset your SSS password because you’ve also lost/forgotten your registered email address?
You’ve come to the right place! Let this article be your guide to recovering lost or forgotten SSS user ID, password, or email address.
Table of Contents
- How to Get SSS Password and User ID if Forgotten or Lost: A Step-by-Step Guide.
- How to Access SSS Online Account if You Forgot the Password and Email Address Used.
- Tips and Warnings.
- Frequently Asked Questions.
How to Get SSS Password and User ID if Forgotten or Lost: A Step-by-Step Guide.
Time needed: 2 minutes.
Before you proceed, check first if the My.SSS portal is undergoing an update. If you can’t access it, try to do this procedure later. Otherwise, follow the steps below to reset your SSS password if you’ve lost it or can’t remember it anymore.
- Click the “Forgot User ID or Password?” link on the My.SSS portal.
You can see the link in the SSS member login page just below the captcha box.
- Enter your CRN or SSS number (for member account) / Employer/HR Number (for employer account).
The CRN or Common Reference Number can be found on your Unified Multi-Purpose ID (UMID), just above your ID photo.
Your SSS number, on the other hand, is the permanent number that you use in your regular SSS transactions. You can also obtain this number by checking the E-1 form you used when you first registered with the Social Security System.
Related: How to Recover Lost or Forgotten SSS Number
Make sure that you only enter numbers without special characters like hyphens.
Encode the captcha code provided and click the Submit or Send button.
- Check your email for a password reset link from the SSS.
If the message is not in your inbox, check if it’s in the SPAM folder.
- Create your new password.
After clicking the password reset link, you’ll be directed to a page showing your user ID as well as two boxes where you’ll input your new account password.
The new password must meet the following guidelines:
-Must be 8-20 alphanumeric characters.
-The first character must be alphabetic.
-No special characters like underscore, comma, asterisk, etc.
-Must be different from your User ID.
Once you’re done, click Submit.
If you can’t access your SSS-registered email anymore (which means you won’t receive the password reset link), have your online account reset. Send an email request to [email protected] or visit the nearest SSS branch.
Once you’re issued a temporary password and the user ID you previously registered, use them to log in to your My.SSS account. Then change your password right away. Don’t forget to keep a copy of your new password so that you won’t have to go through the entire process again.
How to Access SSS Online Account if You Forgot the Password and Email Address Used.
As is evident in the previous guide, it’s quite easy to retrieve your lost or forgotten SSS user ID/password as long as you still have access to the email address you used to register your account.
However, the problem becomes complicated if you also lost or forgot your registered email address. Without any means to receive the SSS password reset link, there’s no way you can recover your SSS online account right away.
Fortunately, there’s a solution to this. SSS offers the same troubleshooting advice whether you’re encountering problems with SSS registration or issues related to account access.
In summary, there are four (4) ways to recover your email address which in turn will help you reset your SSS user ID/password.
1. Call the SSS Member Electronic Services Department.
If you have tried everything in your power but still failed to remember the email you used to register your SSS account, it’s time to contact the SSS Member Electronic Services Department.
You can call them at (02) 920-6401 local 5971 / 5966 / 6449 / 5240 / 6092 / 5968.
2. Inquire via email.
Even when you call them, they will most likely require more details from you so I recommend sending them an email instead.
You can send an email with a subject line “Assistance in retrieving lost/forgotten email address” to onlineservice[email protected]
Don’t forget to include the following details in your email:
- Details of your concern/request (in this case, your forgotten/lost email address and the efforts you’ve made to recover it, to no avail).
- Complete name
- 10-digit SSS number
- A clear screenshot of the error message, if applicable
- Image/scanned copy of your UMID card or any valid ID
3. Leave a comment on the official SSS Facebook page.
The SSS Facebook admins are surprisingly responsive (they usually reply to comments within an hour or a day) so this is an effective way to let them know about your issue. However, due to the large volume of users leaving comments on Facebook, it would be best to only do this to follow up on your concern that you already sent via email (see the previous section).
In your post, provide your email address and the date you sent your email inquiry/request.
4. Go the nearest SSS office.
As a last resort, you can always proceed to the nearest SSS branch and ask for assistance in retrieving your SSS online account credentials.
Tips and Warnings.
- You can’t create more than one SSS account. So if you try to register a new account and the system rejects it, one common reason is you already registered before.
- When choosing your password, always remember these two cardinal rules: (1) Don’t use personal information such as your name, birthday, or phone number; (2) Create longer passwords (SSS allows a maximum of 20 alphanumeric characters) because the longer your password, the harder it is to crack.
- Keep a copy of your email address as well as your SSS user ID and password. You can write them down on a piece of paper provided that you keep it in a safe place that only you have personal knowledge of. Based on my experience, however, it’s better to invest on online password managers (anti-virus software Norton has this feature too) that not only keep your usernames and passwords in encrypted forms but also enable you to automatically fill in the information whenever you want to access your SSS account, saving you a lot of time in the process.
Go back to the main article: SSS Online Registration Guide: 4 Easy Steps