How to Get NBI Clearance Online in the Philippines: An Ultimate Guide

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NBI clearance.

Yup, that dreaded government-issued piece of paper we are all compelled to get for the sake of our careers.

The thought of getting this mandatory document used to throw me in a bad mood, what with the long queues I had to endure for at least 3 hours just to submit the application form.

Fortunately, someone from the government realized the hell we were going through and introduced an online appointment system (thanks, technology!).

Now we don’t have to go through an infuriating obstacle course just to get an NBI clearance.

Of course, you still have to show up at your preferred NBI clearance center to get your photo and biometrics taken. But with the most time-consuming procedures already taken cared of, these last few steps will be a breeze.

With a deeply ingrained idea of NBI clearance application being a pain in the ass, I set out to prove whether this innovation could change my perception.

The result is a comprehensive guide to NBI clearance application and renewal for 2019 and beyond.

Renewing your old/expired NBI clearance? Read this: How to Renew NBI Clearance Online the Fastest and Easiest Way

 

Table of Contents

What is an NBI clearance?

NBI stands for National Bureau of Investigation. It’s the local counterpart of United States’ FBI.

The purpose of the NBI clearance is to prove you’re a citizen in good standing and that you never messed up with the law.

You’ll most likely get NBI clearance several times in your lifetime. This is because it has a validity period of only 1 year from the date of issuance.

NBI clearance is also a critical document required whenever you’re applying for a job (here or overseas), studying abroad, taking the civil service exam, or starting a business.

Perhaps you’re wondering what is the difference between NBI clearance and police clearance. Both government-issued documents have the same purpose–i.e., to check whether there have been criminal cases filed against you.

However, they differ in scope with the police clearance only limited to the locality where it’s issued.

Getting an NBI clearance used to be painstakingly slow. I remember when I was a teenager fresh out of college, it took me one day to apply for it and another to get the printed document.

Fortunately, things took a turn for the better.

In fact, in 2015, NBI announced that it no longer accepts walk-in registrations. Hence, everyone is now required to apply and make appointments online to get an NBI clearance.

Moreover, a 2017 memorandum has changed the format of the NBI clearance.

It’s now a multi-purpose ID bearing the statement “Issued for whatever legal purpose,” meaning you no longer have to specify the purpose (travel/employment; local/overseas) of using the NBI clearance.

Tip: Online appointment can also be done right inside the NBI main office in UN Avenue. If you don’t have an Internet connection, just got to this office, connect thru their public wi-fi, make an appointment, and get your clearance on the same day. 

 

What are the requirements for NBI clearance?

For first-time applicants, including those who are for renewal but whose NBI clearances were issued before 2014 or whose previous clearances have a correction/error/changes in any field (even if the correction only involves a single letter), the following is required:

Any two (2) valid government-issued IDs.

Here’s a list of acceptable valid IDs for NBI clearance application:

  • Passport
  • UMID (SSS and GSIS)
  • Philhealth ID
  • Pag-IBIG ID (not the Loyalty Card)
  • Police Clearance issued by the police station with jurisdiction over the applicant’s place of residence
  • Birth Certificate (original copy and authenticated by PSA/NSO)
  • Certification from the Local Civil Registrar
  • Certification from Malacanang in connection with indigenous groups, tribal membership, foundling
  • Solo Parent ID
  • Voter’s ID or Certificate of Registration
  • BIR
  • Driver’s License
  • PRC license
  • Postal ID
  • TIN ID
  • Senior Citizen ID
  • MARINA ID
  • Seaman’s Book
  • PWD ID
  • Alien Cert of Registration
  • Company ID (government employees)

 

Reminders:

  • Although the online appointment system only asks for one valid ID during your application, you’re required to bring 2 valid IDs on the day of your appointment.
  • Company ID (if you’re working for a private company), Barangay Clearance, and other non-government issued IDs are NOT accepted.
  • An NBI personnel will check the validity and authenticity of valid IDs so make sure yours is government-issued, original (not photocopied), and in good condition (bearing legible texts and your recent, recognizable photo).
  • Renewal applicants whose NBI clearances were issued in 2014 onwards should bring 1 valid government-issued ID and a copy of their previous clearance.

 

How to Apply for NBI Clearance in 6 Easy Steps.

Getting your NBI clearance through the new online application system is pretty straightforward. It’s like applying for your Philippine passport, but relatively easier.

Let’s go through all the steps one by one:

1. Register online.

nbi clearance 1

For first-time users, go to the NBI Clearance Online Services website.

Since you’re applying for a new NBI clearance and not renewing an old one, tick the box that corresponds to “NO” next to the question that asks “DO YOU HAVE AN OLD NBI CLEARANCE?”

Fill out the registration form.

Take note that the system doesn’t accept special characters.

Hence, if you have a hyphenated first name or surname, leave out the hyphen during registration. Simply inform the personnel on the day of your appointment about the hyphen so it can be included before your NBI clearance is printed out.

Note that NBI strictly follows its “one email = one user” policy. It means you can only use one email when creating a new account.

Ensure that all personal details you’ve entered are complete and correct before signing up. 

 

2. Sign in to complete the application form.

nbi clearance 2

After the initial registration, sign in using the email and password you entered during registration.

You will be taken to the “Applicant Information” page where you’ll be asked to enter additional personal details such as middle name, civil status, birthplace, address, etc.

Provide all the requested information.

The system only recognizes letters and spaces. Therefore, avoid using commas and periods when filling out the form. 

Once you’re done, click the “Save Information” button at the bottom of the page.

 

3. Schedule an appointment with the NBI.

After saving your personal details, click the “Apply for Clearance” button at the top of the screen (if you’re using a mobile phone) or upper right corner of the page (for desktop or laptop users).

nbi clearance 3

A pop-up window will appear asking you for the valid ID you’ll bring for verification.

Although it only asks for one, you must bring at least two valid IDs as supporting documents on the day of the appointment.

Click “I Agree” to proceed to the next page.

nbi clearance 4

Schedule your personal appearance at NBI clearance center where your photo and biometrics will be taken.

nbi-clearance-branches

Choose your preferred NBI clearance center. You can select the main branch at UN Avenue, Manila or any NBI branch nearest to your home or office.

Fortunately, there are numerous branches located in Manila and all over the country so you’ll never run out of choices.

Where to Apply for NBI Clearance: Complete List of NBI Clearance Branches

After choosing your preferred NBI branch from the drop-down list provided, select your appointment date and time (AM or PM). Boxes shaded with blue indicate vacant slots.

 

4. Pay the NBI Clearance fee.

nbi clearance 5

On the same page, select the payment option you prefer. 

In summary, here are the available payment methods you can choose from:

  • Bank Over The Counter: Pay cash over the counter in any bank like BDO, Chinabank, Landbank, RCBC, etc.
  • Online Bank: Pay the fees through online banking partners such as BPI Express Online, Unionbank EON, etc.
  • Mobile Payment: Payment is done mainly through GCASH.
  • MultiPay: Pay the fee using the money in your MultiPay Wallet or by loading your account via MultiPay Payment Outlets.
  • ECPay: Includes all ECPay partners like RD Pawnshop, Petron Corporation, Expresspay Inc., and many others.
  • 7-Eleven: Make the payment by going to any 7-Eleven branch near you.

As soon as you choose a payment method, a pop-up window will reappear to provide instructions on how to pay the fee through the payment channel you’ve selected.

Click “Proceed” to go to the next step

nbi clearance 6

You will then be shown a summary of your transaction, including the NBI clearance fee.

nbi clearance 7

As of this writing, a multi-purpose NBI clearance costs Php 130.  An additional fee of Php 25 is added for the use of the e-payment service.

Depending on the payment channel you’ve chosen, clicking the “Proceed to Payment” button will either redirect you to an online banking portal or to another pop-up box showing a set of alphanumeric characters which will serve as your reference number. 

nbi clearance 8
Don’t forget to write down or take a screenshot of this reference number.

You need this reference number when paying the NBI clearance fee. It will also serve as your gate pass when entering the NBI clearance center.

To check the status of your application, click on “Transactions” from the menu. It will lead you to a page showing your reference number and information on whether the payment has been successfully processed or not.

nbi clearance 9

After paying the fees, check your email for payment confirmation.

You can also go back to the Transactions page of the NBI Clearance website to see if the status of your application has been changed from “Pending” to “Paid.”

Print the application form.

If you’re using a mobile phone, you won’t see the button to print the application form unless you resize the browser window to the size of the phone screen. 

Take note that printing the form is not mandatory.

If you don’t have a printer at home, simply list down your reference number or take a screenshot of it using your mobile phone and present it to the NBI personnel on the day of your appointment.

Bring the application form (or a copy of your reference number) and your valid IDs on the day of the appointment. You’re now ready to have your photo and fingerprint biometrics captured.

 

5. Proceed to the NBI clearance center for image capturing and biometrics.

Go to your chosen NBI clearance center on the day of the appointment.

Don’t forget to bring the requirements, most importantly the application form/reference number. A security guard or NBI personnel will be ready to assist you.

Since you’re done with the application, you can go straight to the encoding station where your biometrics and photograph will be taken.

 

6. Claim your NBI clearance.

As long as there’s no “hit” (meaning you don’t have a namesake who is involved in some suspicious activity), your NBI clearance will be ready for release in just a few minutes.

Otherwise, you will be asked to return after a few days so they can clear any anomaly in your application.

Renewing your old/expired NBI clearance? Read this: How to Renew NBI Clearance Online the Fastest and Easiest Way

 

Tips and Warnings.

1. NBI no longer accepts walk-in applicants.

Any person applying for an NBI clearance must secure an online appointment first or they won’t be accommodated.

 

2. Unless you’re applying from abroad, you can’t get an NBI clearance in the Philippines without a personal appearance.

NBI can’t also process your application through an authorized representative as your latest picture and biometrics are required for their database.

 

3. Never go to the NBI Clearance Center on the day of your appointment without bringing valid ID/s.

NBI strictly implements a “No ID, No Clearance” policy.

 

4. The NBI clearance is not a valid ID for Philippine passport application.

It only serves as a supporting document which you can present to the consular officer for further verification. For a list of valid government-issued IDs for Philippine passport application, please refer to this guide.

 

5. Since the new NBI clearance is now “multi-purpose,” the green NBI clearance for the purpose of overseas employment or travel abroad no longer exists.

The one currently issued can be used for all purposes, whether locally or abroad.

 

6. There is no age requirement for NBI clearance application.

This means all Filipinos or foreigners, regardless of age, can apply for it.

 

7. First-time job applicants can soon apply for NBI clearance for free.

This is thanks to the Republic Act No. 11261 (First Time Job Seekers Assistance Act) signed by President Rodrigo Duterte on April 10, 2019.

However, the NBI office hasn’t received the official memo yet. Until it’s fully implemented and an official announcement from the NBI is released, first-time job seekers are still required to pay the regular NBI clearance fee.

 

Frequently Asked Questions.

1. How can I get an NBI clearance in the Philippines if I’m a foreigner?

2. I got a “hit” on my NBI clearance. What should I do?

3. How can I get my NBI clearance if I’m abroad?

4. How can I verify if my NBI clearance is fake or valid?

5. I’ve already used/submitted both copies of my NBI clearance. Can I request for additional copies?

6. How long does it take to get NBI clearance?

7. There’s a typographical error/misspelling/wrong information on my NBI clearance. How can I correct it and get a new one?

8. I have a pending case. Can I still get an NBI clearance?

9. A blotter report was filed against me. Will it cause any problem if I apply for an NBI clearance?

10. I don’t have a middle name. How can I apply for an NBI clearance online?

11. I heard that the NBI Clearance Center observes a certain dress code. What should I wear on the day of my appointment?

12. How can I get an NBI clearance with ‘red ribbon’ from DFA?

13. I wasn’t able to claim my NBI clearance on the date I was told to return. Can I still claim it?

14. I wasn’t able to go to the NBI on my scheduled appointment date. What should I do?

15. How can I make an authorization letter for claiming NBI clearance?

16. I have a dash/hyphen in my first name/last name and can’t register because the system recognizes it as a special character. What should I do?

159 thoughts on “How to Get NBI Clearance Online in the Philippines: An Ultimate Guide

  • 01/13/2019 at 3:18 pm
    Permalink

    Hi po,

    I’m an OFW abroad and want to renew my NBI clearance. Would like to clarrify if kelangan pa ba ang fingerprinting for renewal kasi po malayo ang phil embassy sa place of work ko. And another thing ang pagclaim po ba ng renewal ay sa UN ermita din?

    Reply
  • 01/11/2019 at 10:05 am
    Permalink

    Hello po.Nais ko lang pong magtanong.Nais ng friend ko na OFW na magrenew ng kanyang NBI clearance, pwede po ba na mag online renewal tapos mag authorize sya someone to get it for her in Surigao del Norte? Sa pagkakaalam ko sa first application ng NBI pwede lang mag authorize someone at doon lang talaga sa Ermita.Hinde lang ako sure if sa NBI RENEWAL, pwede ka maka authorize someone and get it in any branch of NBI offices.

    Reply
  • 01/11/2019 at 7:53 am
    Permalink

    Good Morning

    I applied NBI Clearance renewal thru (NBI Clearance Quick Renewal) and already paid 350 pesos, How can we know the status / or how many days before it will delivered to us.

    Thank you in advance

    Reply
  • 01/07/2019 at 10:09 am
    Permalink

    Hi,
    I could not remember my ARC number since I studied in the Philippines for 8 years ago.
    Is it ok to continue to apply my application since I already sent my authorized representative docs to my friend in Phlippines.
    Thanks.

    Reply
  • 12/27/2018 at 9:36 am
    Permalink

    PAANO PO ICANCEL YUNG APPOINTMENT?

    Reply
  • 12/27/2018 at 9:25 am
    Permalink

    Hi pa help po first time ko po mag kuha nang NBI clearance and schedule ko po sana is today and may problems po kaya di ako maka attend sa appointment ko pwede po ba ma change yung schedule? Kasi i tried contacting their help desk number given pero puro di nag exist ang mga numbers. May mangayri po ba saken or any additional fee if di ko ma puntahan yung appointment ko today?

    Reply
  • 11/20/2018 at 5:03 pm
    Permalink

    Hello, I just want to ask if am I allowed to show a study load as one of my validation? I’m still a student though.

    Reply
  • 11/19/2018 at 9:14 am
    Permalink

    Good day. May surname happen to have a dash. The online system doesn’t accept special characters. Will I still get my correct spelling on my surname on my NBI clearance? Please advice.

    Reply
  • 11/11/2018 at 8:53 pm
    Permalink

    hi ask ko lang po if paano kapag my last NBI was issued 2013 then I tried na mag renew ng 2016 and mag register online kaso di ko po sya nakuha as scheduled po? I’m trying today na mag register pero as first timer po ba? kasi last NBI ko was 2013 pa. thank you

    Reply
  • 11/06/2018 at 2:39 pm
    Permalink

    hello! I’m trying to register but it keeps on prompting that my email ad has already been registered when I know for a fact na never pa ko nag register online. I also tried to use “forgot password” na lang baka someone else used my email ad, wala din naman ako na receive. Hope you can help me. Thank you.

    Reply
      • 01/10/2019 at 10:40 pm
        Permalink

        found out that my email add was used by a different person. how do i use my OWN email add for setting up an account? thanks!

  • 11/04/2018 at 3:28 pm
    Permalink

    Magkano po ang fee ng nbi clearance. Salamat

    Reply
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  • 10/24/2018 at 1:38 pm
    Permalink

    hi. police clearance lng po meron ako id pwede po yun. thank you.

    Reply
  • 10/18/2018 at 10:34 pm
    Permalink

    I signed up in the nbi official website as new applicant but I was not able to pay in 711 the fees because they’re always offline. How can I change my method of payment from my end to pay in bayad center or over the counter or online banking. My schedule for appointment is oct 23. Should I pay 130 + 25 in 711 plus their fees with the total of 170? Thank you.

    Reply
  • 10/18/2018 at 12:25 pm
    Permalink

    hi ask ko lang po kase hindi ko nabalikan yun old nbi form ko kase pinabalik nila ako dahil may kapangalan. then i have to make new one . may paraan ba para malaman yun old nbi id number? or apply nalang ng bago back from the start since hindi ako makapag renew dahil wala saki yun old record ko

    Reply
    • 10/18/2018 at 2:17 pm
      Permalink

      @christine lacap

      Kung hindi mo alam yung NBI ID number mo (see photo under Part II: How to Renew NBI Clearance in 5 Easy Steps), I suggest apply for a new one na lang. You won’t be able to access your old account without the number.

      Reply
  • 10/16/2018 at 8:47 pm
    Permalink

    Wla po akong id.. NSO Brgy /Police Clearance lang po meron.. Okey lang po ba? And nagbayad po ako ng NBI Clearance q 3days before my appointment, valid pa rin po ba?
    Oct 18 po ung schedule para sa NBI Clearance..

    Reply
  • 10/12/2018 at 6:32 pm
    Permalink

    Hi, pano kung ung nbi clearance issued ng may 2017 ,xpired na ng may 2018, for renewal din ba un, or new? Pls amswer, thanks 🙂

    Reply
    • 10/12/2018 at 9:56 pm
      Permalink

      @Jezca

      Obviously, for renewal na. NBI clearance has 1-year validity.

      Reply
  • 10/11/2018 at 10:29 pm
    Permalink

    Hi.
    I’m new in getting an NBI clearance. I made an account at home and set an appointment then went to the nearest NBI office in my place and paid for the appointment fee. They said that I need to wait for 2 weeks. When I got home, I cancelled the appointment with the reference number that I wrote in the office. I just realized what I did and worried that my clearance might won’t be processe. I need it for my passport application.

    Can I still get my NBI clearance on their assigned date?

    Reply
    • 10/12/2018 at 6:55 am
      Permalink

      @Sam

      You already made a payment so I think your application will push through. The one you canceled is your appointment with the NBI office which already happened apparently. Why were you asked to return after 2 weeks? Did you get a “hit”?

      Reply
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